The Information Workshop : services for the information profession

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Information Literacy Resources

Consulting and special projects in a range of customer service and library areas, including :

  • Process analysis
  • Change management
  • Project management
  • Service reviews
  • Information access and management systems
 
Areas of professional interest include :

Tertiary libraries

Information literacy

Customer service

Quality

Mentoring, developing & motivating staff

Marketing

Strategic planning

Reference

Subject liaison

Collection development and budget formulae

Interloan and document delivery

Distance services