The Information Workshop : services for the information profession

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Information Literacy Resources

A range of training options are available, and programmes can be developed to suit the needs of individual workplaces. These include:

  • Customer service
  • Supervision & leadership
  • Information literacy
  • Active listening
  • Reference interview
  • Handling difficult customers
  • Facilitation & meeting skills
  • Time management
  • Self confidence & self esteem
  • Being & using a referee
  • Current awareness of library issues
Other topics to suit your needs
Clients include:

Library teams

Customer service teams

Library school students

LIANZA